Refund Policy

Refund Policy for Portrait Sessions and Prints

In the case of camera failure, inclement weather, or any other unforeseen incident that prevents New Way Photography from shooting on a scheduled date a new date will be scheduled or client will be refund of their deposit, if applicable.

No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.

Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; New Way Photography has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then New Way Photography sent the buyer the correct photograph) it is then considered non-refundable. If a buyer has selected and purchase an incorrect photo, he/she must notify New Way Photography before receiving the “incorrect” photograph.

Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, New Way Photography will send the correct photo to the buyer free of charge.

Any questions regarding this Policy please contact newwayphotographyau@gmail.com

Policies

All prints and products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. New Way Photography does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed using my photographic services.

Payment of orders is due in full when the order is placed. Prints and products arrive 4-6 weeks after payment is received.  Rush shipment is available on some items for an additional charge. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.
 
For photo sessions a deposit is paid in advance to secure your chosen date. It is non-refundable should you cancel, but is transferable to another date in the event you wish to amend your booking with at least 72 hours notice. Special consideration is made for maternity and newborn sessions. The deposit fee does not include any images, either prints or digital negatives; these must be purchased when at least the minimum priced package is selected. Extra images and prints can also be purchased separately on top of selected photo packages available. The remaining total dollars of the selected package is due 14 days prior to your session date.

Please make your selection carefully before ordering and if you have any questions please contact contact@newwayphotography.com.au

Refund/Exchange Policy for Custom Woven Prints

Due to the custom pre-designed nature of these services, there are no refunds on any design order. Woven prints ordered are considered a custom product and therefore there are no refunds on any woven print orders. Woven print orders are made to order and cannot be returned or exchanged unless:

  • a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received,
  • damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),
  • or in the event that the order was erroneously processed such as an error was made on the woven print compared to the original recorded order. Note images uploaded for woven print services needs to be carefully decided before processing order as if your image has already been loaded and processed for print process it will be too late to alter. If you immediately update and contact us regarding incorrect image uploaded within 5 hours of order being placed we may be able to update this but this cannot be guaranteed.

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Reviews

  • Symphony

    Mandy gave me my forever moments back. We have a family of 10 shoot with my grand daughter being 3wks old. Mandy managed to capture a variety of precious memories at all my asks, with two dress changes. She extended her time, had the utmost patience with our family, catered for my ASD child, really bringing our vision of our shoot out through her lens. Impeccable timing and consistency, professional skill set and upskilling, turnaround time to receive photography was quick. We look forward to capturing more forever milestones and memorabilia with New Way in the near future.

  • Zena

    I love love love Mandy’s work!! My kids first ever photo shoot together and I love it soo much!!

  • Lacynia

    What an absolute experience getting family photos done. The quality and outcome of the photos were so beautiful with each shot full of creativity. Cannot thank Mandy enough for not only being welcoming and working with us but being so patient and gentle with my children! 110% would recommend New Way Photography to friends, family and anyone who is looking at getting a wholesome professional family photo experience etc.